Employeur- Consulting company specialized in Finance offering both Business and IT skills, provides the functional and organizational competencies, but also the expertise in information system and digital transformation specific to the company experts in the United States and Canada.
*OFFRE D’EMPLOI PROPOSÉE EN ANGLAIS*
Primary tasks related to Production Support Analyst role include but are not limited to:
Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End-user community includes FO, MO, Product Controls, and Risk.
Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book.
Communicate with users regarding application outages.
Liaise with development teams in Bangalore, New York, and Paris.
Help configure set up as requested by users and monitor platforms.
Understand the regulatory environment and constraints.
Perform post-roll-out testing of new releases (quality assurance).
Handle queries and one-off data research requests from users.
Respond to end users within the time-frame dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response.
Research technical processes using sources such as error logs and product technical documentation; and identify solutions to resolve problems or improve efficiency.
Respect internal IT norms, standards, and processes.
Timely reporting of production and project status to client and IT management.
Effective and efficient oral and written communication to various audiences at appropriate levels.
Partner with development teams (NY/Paris) on release management.
Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
Effectively manage the Client Relationship with the end-user community.
IS THIS PROJECT FITTING FOR YOU?
Bachelor or Master’s degree in Computer Science or Engineering.
Experience in application support
Knowledge of market Risk Management in Finance (Chain processes ie. Risk Analysis, VaR, SVaR, PnL, Liquidity)
Experience working with relational databases
Knowledge of Fixed Income products (Bonds, Swap, Forex, Options…)
2+ years Microsoft Office suite applications (example: Excel)
2+ years SQL (SQL Server, Oracle …)
2+ years Unix, Linux and Windows server environment
Knowledge in Programming (Python, Shell) is a plus
FRM Certification is a plus
Your key assets :
English / French
Able to work as part of a team, use own initiative and be self-motivated;
Able to handle pressure;
Passionate, determined and intellectual curiosity.